Privacy Policy
A legal disclaimer
The information provided on the Dee Helios Resort website is intended for general informational purposes only. While we make reasonable efforts to keep the information accurate and up to date, Dee Helios Resort does not guarantee the completeness, accuracy, or availability of all information, including room details, rates, facilities, activities, photographs, menus, and services, which may be subject to change without prior notice.
Information regarding Manas National Park, wildlife safaris, local attractions, weather, transportation, and outdoor activities may depend on government regulations, weather conditions, seasonal factors, wildlife movement, and third-party service providers. Dee Helios Resort shall not be responsible for changes, cancellations, delays, or limitations arising from circumstances beyond its reasonable control.
By using this website, you acknowledge that you do so at your own discretion and agree that Dee Helios Resort shall not be liable for any loss or inconvenience arising from reliance on information provided on the website. Guests are responsible for complying with applicable laws, park regulations, safety instructions, and resort policies during their stay.
Privacy Policy - the basics
At Dee Helios Resort, we respect your privacy and are committed to protecting the personal information you provide when using our website, making an enquiry, or booking a stay with us. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
When you interact with our website or contact us, we may collect information such as your name, phone number, email address, booking details, enquiry details, and other information you voluntarily provide.
We may also collect basic technical information, such as your IP address, browser type, device information, and website usage data, to improve the functionality and security of our website.
2. How We Use Your Information
We may use your information to:
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Process and manage room reservations and enquiries.
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Communicate with you regarding your booking or stay.
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Provide requested services and customer support.
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Improve our website, facilities, and guest experience.
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Send relevant information, offers, or updates where permitted.
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Maintain website security and prevent fraudulent or unauthorized activity.
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Comply with applicable legal and regulatory requirements.
3. Sharing of Information
Dee Helios Resort does not sell or rent your personal information. We may share necessary information with trusted service providers, booking platforms, payment providers, or other third parties when required to process your reservation or provide requested services. We may also disclose information when required by law or by a lawful government authority.
4. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve your browsing experience, understand website usage, and provide essential website functions. You may manage or disable cookies through your browser settings, although certain website features may not function properly as a result.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
6. Third-Party Links
Our website may contain links to third-party websites or services, including travel, booking, payment, tourism, or social media platforms. Dee Helios Resort is not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing personal information.
7. Your Privacy Rights
Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to withdraw consent where applicable. To make a privacy-related request, please contact us using the details provided below.
8. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children. Where applicable, personal information relating to minors should be provided by or with the involvement of a parent or legal guardian.
9. Changes to This Privacy Policy
Dee Helios Resort may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable legal requirements. Any updated version will be published on this page with a revised effective date.